What is Carbon Neutral:
Every time we ship an order, you will support some of the most promising climate solutions on Earth. Each project has been vetted by the Shopify Sustainability Fund, which has committed more than $30 million to these same projects.
For all orders placed before 16:00hrs Monday to Friday we do our best to dispatch the same day. Orders placed after will be sent the following working day and any orders placed on Saturday and Sunday will be dispatched on the following Monday.
PLEASE READ CAREFULLY
For the majority of our UK orders, we use Royal Mail Tracked post. If you opt for a next day by courier delivery, we use Yodel or APC via Miracle International. If You will receive tracking information on Miracle's tracking page and will also receive updates via text or email from APC or Yodel couriers. If a delivery is attempted but not successful, you will need to contact either APC or Yodel and rearrange by giving the consignment number and your postcode. This is the quickest solution. You can contact Miracle on 01753 571900 or via email on ops@miracle-international.co.uk.
Courier companies will attempt delivery twice and then you can either collect the parcel from your local depot, or it will be returned to us. We recommend that you contact the local depot directly to confirm their opening hours and that the parcel is available for collection. Please avoid attempting collection close to their closing time. We will not be responsible for any redelivery charges that may apply for a third attempt. If you require this to be resent and have not made contact with courier depots or Miracle Intl, redelivery costs are at our discretion.
Cancelling an Order
If you wish to cancel an order, please contact us via email or phone as soon as possible. However, if the order has been fulfilled (you will receive a tracking number) it is then too late. You will need to return the order as per our returns policy.
We offer free standard shipping in the UK for orders over £50
United Kingdom:
Tracked 48 Hour Delivery (from Dispatch) – Standard UK delivery is a 2-3 day service. - £4.00
Tracked 24 Hour Delivery (from Dispatch) – Faster 24 hour delivery service. - £4.95
Next Working Day (from Dispatch) - Saturday delivery is not applicable - £7.50.
All of the above require a signature for proof of delivery.
Europe:
Tracked & Signed via Courier - 7-10 working days from dispatch. No customs charges/duties or taxes payable on European orders.
International:
Tracked & Signed (2-7 working days) from dispatch
Please note orders outside of the UK and Europe may be subject to customs charges and tax duty which you will need to pay before the order is delivered.
